Support
Login to our Customer Portal or talk to one of our support experts.
Comtest Wireless is there to support you throughout the project lifecycle – whatever assistance you need.
Updating your licence
If your licence has expired, please click here to download an update
Supporting you
The services and support we provide means that our customers have access to some of the best industry expertise and the most powerful on-board and wayside GSM-R and ERTMS test and monitoring solutions available.
This enables them to use attended and unattended systems on-board trains and trackside, to test, measure and analyse GSM-R communication and ERTMS & ETCS signalling data, to identify rail telecommunication and signalling issues and then make better informed decisions.
Customer support
Our Customer Support team is available to support you with your questions about our on-board and wayside monitoring software and hardware, as well as questions about configuration or the warranty terms.
We’ll also explain how to get the problem resolved – or you can raise a ticket on our Customer Portal.
Customer Portal
Our Customer Portal is available 24/7. It enables you to create and manage support tickets.
Who can use the Portal?
The Customer Portal is available to all customers of Comtest Wireless Solutions.
Registered users can:
- create tickets
- add information to their own support tickets
- view all the tickets they have created
- view all the tickets under that Account
How to register for the Customer Portal
To use the Portal, you will need to sign up for an account by clicking the ‘Sign Up’ button on the login page.
Please complete the required fields on the online form then click “Sign Up”.
Once this online form has been submitted, the request will be sent to Support. A representative will create your account and provide you with your Customer Portal username and password by email.
Contact us
Our office hours are Monday – Friday (9:00-13:00 / 14:00-18:00 CEST)
You can contact us by
Phone: +39 011 4532181
Fax: +39 011.210045
Email: support@comtestwireless.eu
Note: To accommodate 2019 holidays, Customer Support is not available on:
- 21 – 22 April
- 25 April
- 1 May
- 2 June
- 15 August
- 1 November
- 8 December
- 25 – 26 December