Support, training and services from the experts
With over 20 years of domain expertise in railway telecoms and signalling, we’ll help you gain the most value from your rail telecoms & signalling network performance test and measurement solutions
Using our powerful NetProbe Analytics platform and our attended and unattended systems on-board trains and trackside, enables you to test, measure and analyse rail telecom and signalling data and make better informed decisions.
Our Customer Support team is available to support you with your questions about our on-board and wayside monitoring software and hardware, as well as questions about configuration or the warranty terms.
We’ll also explain how to get the problem resolved – or you can raise a ticket on our Customer Portal.
Customer Support Portal
Our Customer Portal is available 24/7 and enables you to create and manage your support tickets.
Register for / login to the support portalTo register, please complete the required fields on the online form then click “Sign Up”.
Once this online form has been submitted, the request will be sent to Support.
A representative will create your account and provide you with your Customer Portal username and password by email.
How to watch tutorials & replay webinars on demand
Customer Video Support Website
The video support website is available to Comtest Wireless customers with a current support licence.
It contains a range of video tutorials to help you gain the most value from our tools.
If you require access and do not have a login, please contact us
Monday – Friday (9:00-13:00 / 14:00-18:00 CEST)
You can contact us by
Phone: +39 011 4532181
Fax: +39 011.210045
Email: [email protected]
Note: To accommodate 2021/22 holidays, Customer Support is not available on:
8, 25-26 & 31 December
18 & 25 April
Professional remote & onsite services available
Whether you require initial or advanced training, extra resources or expertise for specific tasks or projects, or professional services for highly technical expertise or support, please talk to us.