Support

Professional training, support and services for the test, measurement and monitoring of rail telecoms and signalling networks

Support, training and services from the experts

With over 20 years of domain expertise in railway telecoms and signalling, we’ll help you gain the most value from your rail telecoms & signalling network performance test and measurement solutions

Using our powerful NetProbe Analytics platform and our attended and unattended systems on-board trains and trackside, enables you to test, measure and analyse rail telecom and signalling data and make better informed decisions.

Comtest Wireless Support

Customer Support

Our Customer Support team is available to support you with your questions about our on-board and wayside monitoring software and hardware, as well as questions about configuration or the warranty terms.

We’ll also explain how to get the problem resolved – or you can raise a ticket on our Customer Portal.

Customer Support Portal

Our Customer Portal is available 24/7 and enables you to create and manage your support tickets.

Register for / login to the support portal

To register, please complete the required fields on the online form then click “Sign Up”.
Once this online form has been submitted, the request will be sent to Support.
A representative will create your account and provide you with your Customer Portal username and password by email.
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How to watch tutorials & replay webinars on demand

Comtest Wireless Video Support

Customer Video Support Website

The video support website is available to Comtest Wireless customers with a current support licence.

It contains a range of video tutorials to help you gain the most value from our tools.

Access the video support site here

If you require access and do not have a login, please contact us

Updating Your Licence

Has your licence has expired?

Click here to download an update

Contact Support

Office hours

Monday – Friday (9:00-13:00 / 14:00-18:00 CEST)

You can contact us by
Phone: +39 011 4532181
Fax: +39 011.210045
Email: [email protected]

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Availability

Note: To accommodate 2021/22 holidays, Customer Support is not available on:

1 November
8, 25-26 & 31 December
6 January
18 & 25 April
1 May
2 June
15 August

Customer Services

Professional remote & onsite services available

Whether you require initial or advanced training, extra resources or expertise for specific tasks or projects, or professional services for highly technical expertise or support, please talk to us.

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